What You’ll Do
Explain the difference between a person, a role, and an event assignment. Almost every access problem on this platform traces back to these three things being confused with each other.
Who This Is For
Administrators, Hosts, and anyone troubleshooting why someone cannot see an event.
Three Things to Know
Person Profile
One reusable record for a human being. It holds their name, headshot, professional title, short display title, bio, approved links, and the contact email used for account matching. The email is administrative and is not displayed publicly. Create one profile per person and reuse it forever.
Role
What that person does on a specific event. The same profile can be a Host on one event, a Guest Speaker on the next, and an honoree on a third. The role lives on the event, not on the person.
Event assignment
The connection between a Person Profile and a published event. No assignment means no access, no personal link, and no tracked flyer, no matter how correct the profile is.
Why this matters
- Duplicate profiles split a person’s history and break their tracked links. Always search before creating.
- Changing someone’s role on one event does not change it anywhere else. That is intentional.
- A Person Profile is not a login. Someone can have a perfect profile and still be unable to sign in.
If Someone Cannot See Their Event
For a person to see their event and get their personal materials, all four of these must be true at once: the event is published, the profile is assigned to that event, the profile email matches their sign-in email exactly, and a login exists for that email. When someone says the event is missing, walk this chain in order.
If Something Doesn’t Work
- A person appears twice on the site.
- Two Person Profiles exist. Merge by picking one, reassigning events to it, and retiring the other.
- Someone shows in the wrong section on the event page.
- The event assignment used the wrong role. Fix it on the event, not on the profile.